Frequently Asked Questions

Got Questions? We’ve Got Answers…

We want your experience with the Neuro-State Hat to be smooth and worry-free. Here’s the quick guide to how we support you:

Returns & Refunds

  • 30 days to return if you’re not satisfied.
  • Item must be in original condition with packaging.
  • Refunds processed within 7–10 business days.
  • Option for replacement instead of a refund.

Warranty

  • 1-year limited warranty on manufacturing defects.
  • Covers repairs, replacements, or refunds if eligible.
  • Excludes accidental damage, wear & tear, or unauthorized modifications.

Repairs & Service (Post-Warranty)

  • We’ll continue to support you after the warranty.
  • Options: Repairs, battery replacement, or discounted out-of-warranty replacement.
  • Repairs come with a 90-day service warranty.

How to Reach Us

Tip: Keep your proof of purchase and the product’s serial number handy when contacting us — it helps us serve you faster.

Still Have Questions? Check Out These FAQs

  • Compatibility & Connectivity
  • Battery & charging
  • Fit, comfort & care
  • Data & privacy
  • Orders, shipping & taxes
  • Warranty