Warranty Policy

Limited Warranty Policy

2.1 Coverage

The Neuro-State Hat is covered by a one (1) year limited warranty against defects in materials and workmanship under normal use from the date of original purchase. 

During this period, Qneuro Inc. will, at its discretion:

• Repair the Product using new or refurbished parts,
  
• Replace the Product with a new or refurbished unit, or
  
• Refund the purchase price if repair or replacement is not feasible.

2.2 Exclusions

This Limited Warranty does not cover:

• Accidental damage, misuse, abuse, or neglect.
  
• Unauthorized modifications or repairs.
  
• Cosmetic wear and tear, including scratches or dents.
  
• Battery capacity reduction due to normal usage.
  
• Consumables or third-party accessories.

2.3 Warranty Claims

• Contact support at support@qneuro.com.
  
• Provide proof of purchase and details of the issue.
  
• Obtain an RMA number and follow the shipping instructions.
  
• Upon receipt, the Product will be inspected, and warranty service will be provided if eligible.

2.4 Replacement & Repair Terms

• Repaired or replaced Products are covered by the remainder of the original warranty or 90 days, whichever is longer.
  
• Replacement units may be new or refurbished.